Corporate Centre

REGISTERED OFFICE
C/O IQ/EQ Corporate Services (Mauritius) Ltd
33 Edith Cavell Street
Port Louis, 11324
Mauritius

COMPANY REGISTRATION NUMBER
Registration Number: 130558/C1/GBL

CORPORATE SERVICES (HEAD OFFICE)
37 West Street
Houghton Estate
Johannesburg, 2198
South Africa

POSTAL ADDRESS
PO Box 7780
Johannesburg, 2000
South Africa
T +27 11 713 6600
F +27 11 713 6650

OUR LEADERSHIP TEAM

Matthew Cumming (CEO: BPI Africa)
Joel Andrews (Regional Investment Manager)
Michael Muthengi Makau (Country Manager: Kenya)
Vincent Kiyingi (Country Manager: Uganda)
Jean-Claude Ishimwe Mutajogire (Country Manager: Rwanda)
Akuzike Kafwamba (Country Manager: Malawi)
Christy Kotze (Country Manager: Namibia)
Stefanie Koch (Head of Support)
Dylon van Rensburg (Finance Manager)

2023

2023 BPI Africa Impact and Business Report (download)

We always strive to delight our clients with exceptional service.

Our Charter is our promise to you, our client, that we will always serve you in a manner that is:

PROFESSIONAL

Our interactions with you will always be courteous, friendly and respectful. We conduct our business with integrity. We shall ensure that our people have both the general and industry-specific knowledge to understand your requirements.

CONFIDENTIAL

We value the personal and business information which you share with us. We shall guard the confidentiality and privacy of your information at all times.

RESPONSIVE

We shall promptly respond to all your requests for information and service. We undertake to provide you with an in-principle response to your application for any of our business services within seven business days. We shall regularly inform you about the status of and progress on your application.

INNOVATIVE

We shall regularly update, improve and expand our business systems and processes to ensure the continuous improvement in your service experience.

The aim of the Promotion of Access to Information Act (No. 2 of 2000) is to foster a culture of transparency and accountability in both public and private bodies, and to promote a society in which the people of South Africa have effective access to information so as to enable them to fully exercise and protect all their rights (www.services.gov.za).

Please follow the links below to access the material

– Manual of Business Partners Limited (download)
– Table of legislation (Appendix 3) (download)

Cookie Policy (download)

E-mail Disclaimer (download)

External Privacy Policy (download)

Website Privacy Policy (download)

About the Ethics and Whistleblower Hotline

One of our company values is Integrity, which means that our actions should always be consistent and reflect ethical, honest and transparent behaviour. Furthermore, this company value means we should respect all individuals regardless of race, gender or religion.

To ensure and track adherence to the Integrity value, Business Partners Limited has an Ethics and Whistleblower Hotline that serves as a mechanism for employees, clients, shareholders and the public to bring any unethical practices to the attention of management. To protect the whistle-blower, the Business Partners Limited Ethics and Whistleblower Hotline acts as an independent conduit between management, employees and stakeholders.

It is independently operated by the audit firm, Deloitte. All information is treated confidentially and the anonymity of the whistle-blower is always protected.

To allow us to address the complaints reported, we receive a regular analysis of the call and email complaints and independent investigations are launched where necessary.

Please use this opportunity to report any unethical behaviour, theft, fraud or related activity within our company.

How to use the Ethics and Whistleblower Hotline

Step 1

Dial the number listed below under your country, or email the information through to the Business Partners Ethics and Whistleblowing Hotline at bpl@tip-offs.com.

Step 2

You may choose to remain anonymous.

Step 3

Provide full details in respect of the fraudulent, corrupt or unethical practice to the call operator/in your email:

• Who was involved doing what?
• What has happened?
• How was it done and how often was it done?
• When was the incident observed: dates and times?
• Where applicable, what is the estimated monetary value involved?

Step 4

You will be given a reference number by the operator. Keep this reference number safe and confidential, as you might need it when making a follow-up at a later date. The reference number will also be required when you provide additional information to the original report or to receive feedback on the matter reported, if requested.

Contact Information for the Ethics and Whistleblower Hotline

Telephone number: +27 11 929 3334 toll-free
Email address: bpl@tip-offs.com

Kenya

Generic Safaricom toll-free number: 0800 722 626
Accessible from Essar and Airtel mobile networks at normal call rates within Kenya.

The contact number referred to above, will be managed live for twenty-four (24) hours daily in English by Deloitte. Swahili during SA business hours Mondays to Fridays 08:00am to 5:00pm and voicemail afterwards.

Email address: bpl@tip-offs.com
Website: www.tip-offs.com

Malawi

+27 31 571 8623

International South African underpinning number. International call rates to South Africa applies.
The contact number referred to above, will be managed live for twenty-four (24) hours daily in English by Deloitte.

Email address: bpl@tip-offs.com
Website: www.tip-offs.com

Namibia

0800 003 313 and 081 91847
Generic toll-free numbers accessible from Namibia Telecoms and MTC networks.

Generic call-back facility: +27 11 929 3334
Toll-free and accessible from most mobile networks in Africa. International dialling access may be required. The mobile CLI should not be blocked.

The contact numbers referred to above, will be managed live for twenty-four (24) hours daily in English by Deloitte. Oshiwambo and Otjiherero will be provided during Namibia business hours Mondays to Fridays 08:00am to 5:00pm, and voicemail afterwards. German will be provided during European business hours. Portuguese and Afrikaans will be provided during SA business hours

Mondays to Fridays 08:00am to 5:00pm.
Email address: bpl@tip-offs.com
Website: www.tip-offs.com

Rwanda

For any general enquiries please contact our office at enquiries@businesspartners.co.rw

For any complaints, please contact the National Bank of Rwanda using their website and Chatbot service below:

1. Open Intumwa on:

a. www.bnr.rw
b. or SMS to 6005
c. or WhatsApp message on +250791700721
d. or Message to NBR Facebook or Twitter handle

2. Write the word “hello” to engage with the bot and follow instructions.

South Africa
Free Post: Deloitte Tip-offs Anonymous
Free post,
KZN 138,
Umhlanga Rock​s,
4320
KwaZulu Natal
South Africa

Free Fax: 0800 00 77 88
Website: www.tip-offs.com

Uganda

Generic toll-free number: 800 100 255
Toll-free from UTL; accessible from all other networks at normal call rates within Uganda.

The contact number referred to above, will be managed live for twenty-four (24) hours daily in English by Deloitte. Swahili during SA business hours Mondays to Fridays 08:00am to 5:00pm and voicemail afterwards.

Email address: bpl@tip-offs.com
Website: www.tip-offs.com

Generic call-back facility: +271 19 293 332
Toll-free and accessible from most mobile networks in Africa. International dialling access may be required. The mobile CLI should not be blocked.

The contact number referred to above, will be managed live for twenty-four (24) hours daily in English by Deloitte.

Email address: bpl@tip-offs.com
Website: www.tip-offs.com

KENYA
T +254 20 280 5000/1
T +254 722 209 784
T +254 735 826 297
enquiries@businesspartners.co.ke

PHYSICAL
9th Floor,
Lenana Towers,
Lenana Road,
Kilimani,
Nairobi

POSTAL
P.O. Box 20942-00202,
Nairobi,
Kenya

MALAWI
T +265 212 248 564
T +265 212 248 563
F +265 1 873 768
enquiries@businesspartners.mw

PHYSICAL
Industrix Complex,
Kidney Crescent,
Kristwick,
Blantyre

POSTAL
P.O. Box 30761,
Chichiri,
Blantyre 3,
Malawi

NAMIBIA
T + 264 61 273 668
F + 264 61 273 669
enquiries@businesspartners.com.na

PHYSICAL
Unit 1A & B,
Ground Floor,
19 Schinz Street,
Corner of Schinz and Trift Street,
Ausspannplatz
Windhoek

POSTAL
P.O. Box 35599,
Kleine Kuppe,
Windhoek,
Namibia

RWANDA
T +250 252 585 065
T +250 252 580 986
T +250 252 580 987
enquiries@businesspartners.rw

PHYSICAL
M & M Plaza,
KG 8 AV,
Plot No. 6,
Nyarutarama Cell,
Remera Sector,
Gasabo District,
Kigali

POSTAL
P.O. Box 3290,
Kigali,
Rwanda

UGANDA
T +256 414 505 236
enquiries@businesspartners.co.ug

PHYSICAL
2nd Floor,
Block A,
Nakawa Business Park,
Plot 3 – 5,
Port Bell Road,
Kampala

POSTAL
P.O. Box 23891,
Kampala,
Uganda