We always strive to delight our clients with exceptional service.
Our Charter is our promise to you, our client, that we will always serve you in a manner that is:
Our interactions with you will always be courteous, friendly and respectful. We conduct our business with integrity. We shall ensure that our people have both the general and industry-specific knowledge to understand your requirements.
We value the personal and business information which you share with us. We shall guard the confidentiality and privacy of your information at all times.
We shall promptly respond to all your requests for information and service. We undertake to provide you with an in-principle response to your application for any of our business services within seven business days. We shall regularly inform you about the status of and progress on your application.
We shall regularly update, improve and expand our business systems and processes to ensure the continuous improvement in your service experience.
The aim of the Promotion of Access to Information Act (No. 2 of 2000) is to foster a culture of transparency and accountability in both public and private bodies, and to promote a society in which the people of South Africa have effective access to information so as to enable them to fully exercise and protect all their rights (www.services.gov.za).
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